Fine Print

If you have any questions regarding our products, please e-mail us prior to placing your order. We can be reached at 1.604.736.7774 or sayhello@oliverandlillys.com

 

We will respond to all orders and inquiries within a 48 hour period. For any online order, we will have your order in the mail within 2 business days, unless otherwise communicated. Our store is open Tuesday through Sunday, if you're in the neighbourhood, come say hello.

 

Here are some additional details regarding our online store:

 

SHIPPING

* North America Standard shipping rate is $15.00. Expedited delivery is available for $35. A tracking number will be provided on Standard Delivery when available, and will always be provided with Expedited delivery.

* International orders will incur a $50 shipping flat fee. Orders will be shipped standard delivery unless otherwise requested. Tracking numbers will be provided on all international shipments. Please note, standard delivery on international orders is sometimes ground delivery, and can involve extended wait times to New Zealand and Australia. If urgency is required, please email us ahead of time to inquire about additional shipping options.

* Additional charges may be incurred for alternate shipping options.

* We will provide a tracking number on orders shipped when tracking is available. 

* Orders shipped outside of Canada may incur Duties or Import Tariffs. Any additional costs incurred on receiving the item will be the sole responsibility of the purchaser. If you wish to obtain more information on Import Duties or Tariffs please contact your local government office.  

 

PRE-ORDERS 

* The online pre-order shopping process is the same to an immediate delivery item. The purchase will be processed and charged as any standard delivery item. 

* With a pre-order purchase, you will be acknowledging that the delivery of your purchase will be postponed until production has completed, or the item is available in store. 

* Pre-orders may occur on items that are highly anticipated,  or on items of extremely limited quantity. Standard Shipping and Return policies apply. 

 

PAYMENT

* All orders will be billed in Canadian dollars.

* We accept all major credit cards including Visa, Master Card, American Express and Paypal. 

 

RETURNS

* Intention to exchange, must be communicated to the store within 48 hours of shipment delivery. Returns must be enroute to the store within 72 hours of delivery. We expect returns to be handled with the same care and efficiency in which we offer our customers.

* Items must be unwashed, unworn, in original condition with tags still attached.

* No returns or exchanges on shoes, accessories, or jewelry. All SALE items will be a final sale and are not eligible for return or exchange. 

* Oliver & Lilly's is not responsible for shipping charges incurred by returned orders. 

* Refunds are not offered on any items.

 

STORE CREDIT

* Purchases using store credit must be made via email or by calling the store at (604) 736-7774. 

* If your purchase is greater than your store credit, we use PayPal email invoicing - all major credit cards are accepted. 

 

PRIVACY POLICY

Any information you provide to Oliver & Lilly's will remain with Oliver and Lilly's. We will not release your information to any third parties, whether trusted associates or otherwise. Your shipping address and contact information will always remain private.